RETURN & REFUND POLICY
Last Updated: July 2026
At NOVRID, we want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're here to help.
30-Day Return Window
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unworn and unused
- Be unwashed
- Have all original tags attached
- Be returned in its original packaging
- Be free of stains, odors, damage, or alterations
Items that do not meet these conditions may be refused.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Underwear
- Personalized or custom-made products
- Gift cards
- Final Sale items
- Clearance items marked "Non-Returnable"
Exchanges
Need a different size or color?
We gladly offer exchanges for eligible products within 30 days of delivery.
Exchange requests are subject to product availability.
Damaged, Defective or Incorrect Items
If your order arrives:
- damaged
- defective
- incorrect
- missing items
Please contact us within 7 days after delivery.
Include:
- Order number
- Photos of the item
- Photos of the package
We'll resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless:
- We shipped the wrong item
- The item arrived damaged
- The product has a manufacturing defect
We recommend using a trackable shipping service.
NOVRID is not responsible for returns lost during transit.
Refund Process
After receiving and inspecting your return:
- Inspection usually takes 2–5 business days
- Approved refunds are processed within 5 business days
- Refunds are issued to your original payment method
Depending on your bank or payment provider, funds may appear within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be cancelled within 12 hours after purchase.
Once an order has entered processing or shipping, cancellation is no longer possible.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card company.
- Contact your bank.
If you've completed these steps and still haven't received your refund, contact us.
Contact Us
NOVRID
Website:
https://novrid.com
Email:
customersupport@novrid.com
Phone:
+61 440558026