FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Browse our collections, choose your preferred size and color, add the item to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Can I change or cancel my order?
Yes. Orders can be modified or canceled within 12 hours of purchase.
After this period, your order may already be in processing or shipment and can no longer be changed.
Please contact us as soon as possible.
How do I know if my order was successful?
You'll receive an order confirmation email immediately after your payment has been completed.
If you don't see it, please check your Spam or Promotions folder.
I entered the wrong shipping address. What should I do?
Contact us immediately.
If your order has not yet shipped, we'll update the shipping address.
Once an order has shipped, we're unable to change the destination.
Shipping
Where do you ship?
We currently ship to the United States and many international destinations.
Shipping availability may vary depending on your location.
How long does shipping take?
Processing Time
1–3 Business Days
Standard Shipping
5–12 Business Days
Shipping times may vary during holidays or high-demand periods.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active.
My package is delayed. What should I do?
Shipping carriers occasionally experience delays.
If your tracking hasn't updated for several days, contact our support team and we'll gladly assist.
My package says delivered but I haven't received it.
Please:
- Check around your property
- Ask household members
- Check with neighbors
If you still cannot locate your package, contact us within 7 days.
Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery.
Items must be:
- Unworn
- Unwashed
- In original condition
- With tags attached
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
- Wrong item received
- Damaged item
- Manufacturing defect
How long do refunds take?
After inspection:
2–5 business days
Approved refunds are issued within:
5 business days
Banks may require an additional 5–10 business days.
Can I exchange an item?
Yes.
If your desired size or color is available, we'll gladly exchange eligible items.
What items cannot be returned?
We cannot accept returns for:
- Underwear
- Customized products
- Gift cards
- Final Sale items
- Clearance items
Products
How do I choose the correct size?
Every product includes a detailed Size Guide.
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Are your colors accurate?
We make every effort to display colors accurately.
However, colors may vary slightly depending on your screen settings.
Will sold-out items be restocked?
Some popular products are restocked regularly.
Others may be discontinued.
Follow us or subscribe to receive updates.
Do you offer plus sizes?
Yes.
Selected collections include extended sizing.
Availability varies by product.
Payments
What payment methods do you accept?
We accept major payment methods available during checkout, including:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
(Availability may vary by country.)
Is payment secure?
Absolutely.
All transactions are encrypted using industry-standard security technology.
Your payment information is never stored on our servers.
Discounts
Can I use multiple discount codes?
Only one promotional code can be applied per order unless otherwise stated.
My discount code doesn't work.
Please check:
- Expiration date
- Minimum purchase requirement
- Eligible products
If the issue continues, contact us.
Account
Do I need an account to order?
No.
You may check out as a guest.
Creating an account simply makes future purchases faster.
I forgot my password.
Use the "Forgot Password" link on the login page to reset your password.
Customer Support
How can I contact NOVRID?
Phone
+61 440558026
What are your customer support hours?
Monday–Friday
9:00 AM – 6:00 PM (AEST)
We aim to respond to all emails within 24 business hours.
Other Questions
Can I order as a gift?
Yes.
You may ship directly to the recipient by entering their shipping information during checkout.
Will I receive an invoice?
A digital order confirmation and receipt will be sent to your email after purchase.
Do you offer wholesale?
At this time, we primarily serve retail customers.
For wholesale inquiries, please contact us via email.
How can I stay updated?
Subscribe to our newsletter to receive:
- New arrivals
- Exclusive discounts
- Seasonal promotions
- Product launches
Still Need Help?
If you couldn't find the answer you're looking for, we're always happy to assist.
NOVRID Customer Support
📞 +61 440558026